Senior Associate, Engineering India (macOS) at TIAA

Posted 6 months ago
Pune, Maharashtra
Rs15,000 - Rs15,000 per month
Application deadline closed.

Job Description

Senior Associate, Engineering India (macOS)


Lead Engineer The Engineering job designs information systems that are appropriate for users needs and consistent with the overall design of the organization’s information systems architecture. Under limited supervision, this job is responsible for the installation, configuration and maintenance of the organization’s operating systems. Key Responsibilities and Duties Formulates system scope through research and fact-finding to develop or modify moderately complex information systems. Evaluates and implements changes to existing system logic difficulties and documentation as necessary. Reviews flow charts, models, and procedures and feasibility studies to design possible system solutions. Reviews technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system. Collaborates with system analysts, engineers, and programmers to design systems and to determine project limitations and capabilities, performance requirements… systems performance standards, and interfaces. Identifies and documents all system constraints, implications and consequences of various proposed system changes. Educates end users on system designs and functionalities through creation of training materials and conducting demos. Evaluates the efficiency and effectiveness of application operations and troubleshooting problems. Educational Requirements University (Degree) Preferred Work Experience 5+ Years Required 7+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work Career Level 8IC macOS Engineering & Operations Engineer will be responsible for engineering, support & upkeep of macOS environment at TIAA. KEY RESPONSIBILITIES AND DUTIES: Strong knowledge on overall Apple Eco-system Act as the technical expert for macOS Environment. 5+ Years experience on macOS Application Packaging, Patching & OS Imaging 5+ Years experience on Apple MDM Tools like Jamf, VMWare, Kandji etc Manage end user requests and escalated incidents through the support queue. Manage regular patching of Apple & other 3rd Party Vulnerabilities . Experience in setting up user enrolment for migrating existing Macs to management Provide Level II / III support to deployed systems & end users. Work with customers to determine their functional needs, translating customer needs into hardware/software requirements for existing or new hardware/software applications. Maintain & manage macOS device inventory in CMDB. Prepare & maintain process documents for macOS environment. Build, and test the updated configuration of Jamf for management of Macs Participate in functional or user acceptance testing. Integrate and manage Jamf integration with Intune Strong knowledge on Apple auto-enrollment, VPP and Enterprise Connect implementation Review and document functionality of existing macOS Environment. Create test plans, installation guides & operating procedures for the environment. Test, document & perform macOS infrastructure component upgrades. Monitor and recognize constraints in infrastructure and identify alternates. QUALIFICATIONS: Five or more years of current macOS architecture / support experience leveraging tools such as: Jamf Pro, VMWare, Kandji or any MDM client Apple Business Manager Creating, managing & troubleshooting configuration Profiles, Application Policies, AD – macOS Certificates Knowledge & experience with macOS Servers, Configuration profiles, Apple Push Notification Experience in process / administration and automation using Shell Scripting (Bash/Zsh), Swift, Apple Scripting . Apple Enterprise MDM Jamf Pro Shell Scripting macOS Packaging, Patching macOS Imaging Jamf certifications preferred. Bachelor’s degree in computer or information science preferred. We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status. Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: (800) 842-2755 Email: Privacy Notices For residents of California, please click to access the TIAA CA Applicant Privacy Notice. For residents of the EU / UK, please click to access the EU / UK Pre-employment Notice. For all other residents, click to access the Applicant Privacy Notice