Investor Grievances Manager at Kotak Securities

Posted 1 month ago
Mumbai, Maharashtra
Rs15,000 - Rs15,000 per month
Application ends: January 30, 2022
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Job Description

Investor Grievances Manager

Kotak Securities

Company Summary

Kotak Securities Limited, founded in 1994, is one of the largest stock broking firm, offering services to Indian retail and institutional investors across the Indian markets. Through a tie-up with partner brokers, the company also provides direct access to the US markets. Kotak Securities Limited (KSL) is a subsidiary of Kotak Mahindra Bank Limited and the stock broking arm of the Kotak Mahindra Group. Kotak Securities has a national footprint of 154 branches and 1,450 franchisees & satellite offices across 350 cities in India serving 7.43 lakh customers as on 31st March, 2021. KSL today provides a wide array of services including investment options in equities, derivatives (equities, commodities, currency), and mutual funds. It also offers research services, margin trade funding, depository services, and third-party products like insurance for all its customers.

Key Responsibilities

• Investigate the complaints received and reply to the client or the regulators as… the case may be.

• Liase with exchange on matters pertaining to the customer complaints forwarded by the exchange.

• Attend the Investor grievance redressal meetings called by Exchange.

• Send monthly investor grievance report to NSDL, CDSL.

• Co-ordinate within the company with different departments, to address / resolve the grievances of the clients.

• Give continuous feedback to all departments on steps to be taken to reduce complaints.

• Certification Compliance.

Profile Requirement

• Gaduate /Post graduate with 2-3 years of work experience with good understanding of stock market

• Should have very good written communication skills.

• Need to have good Analytical abilities and problem solving attitude.

• Should be a self-starter, proactive, target oriented and a team worker.

• Should possess strong networking & relationship building skills.

• Legal back ground will be an added advantage.

• Should have cleared NISM compliance/operations module


Interested candidates can send in their applications to [email protected]